Finally the tech remotely connected, and he could finally see what I was talking about and selected an option to rebuild the database which worked. * Tech support sucks - I was on chat for 4 hours today, sending screenshots and being asked to check the same thing over and over. I have 2 mobiles, a C drive and external D drive to search, and I want to know what is coming from which device, or at least what folder it's in (in case there are duplicates). * If you use the cloud to search your archive, you can't sort by the source of the file (worthless). * You cannot search your trash, so if you have a lot in there coming from a complex file structure, you have to go through file by file if you deleted, or thought you might have deleted something in error, which is ridiculous.
LIFEWIRE IDRIVE REVIEW ARCHIVE
* You cannot narrow your search to a folder or a device, every search will search the entire archive (minus trash) which is a waste of time. The app is supposed to search for folders, but mine will not. Think about it - what if you lose access to your computer or external hard drive and are faced with limits on downloading data from the cloud interface? * The cloud interface will NOT search for folders, only files. There's no limit if you use the app installed on the device where you backed up an external device, so keep it handy if you can so you can download those external drive files if needed. * If you aren't at the device where you backed up an external drive, you have to use the cloud interface to access those files and there's a download limit (worthless!).
LIFEWIRE IDRIVE REVIEW HOW TO
* The functions of the app on your device and the cloud interface don't match and it's really hard to figure out how to do the same thing on both. It's 2022 and they still have major issues. And I'll be finding an online backup solution that actually works. I'll be telling everyone I know to never touch this horrible software. It's a waste of time, and only gives you a false sense of security. In short, nothing works, I can't fix anything. Why do they think I want to recover my account? Every other such option I've seen on the web - every single one - only requires an email address with confirmation.
LIFEWIRE IDRIVE REVIEW PASSWORD
I can't even recover my password, since it needs a username to initiate the password change. Every time I try to login via the web, I'm told my username is an "invalid syntax" even though another page, the one accessed directly through the app, says I'm using exactly the right login.
Infinite "building file list" messages with no actual backup being done. This is a failure of the primary purpose of the software. Let me list the ways, things I've just encountered this morning.